Privacy Policy

1. Introduction

Welcome to PIVOT 1.0 ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pivot1-0.myshopify.com or make a purchase from us.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, postal address, phone number, and payment information when you make a purchase
• Account Information: If you create an account, we collect your username, password, and profile information
• Communication Data: Information you provide when you contact us, including customer support inquiries and feedback
• Order Information: Details about products you purchase, shipping addresses, and order history

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and how you interact with our site, including:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Location Data: General location information based on your IP address
• Cookies and Tracking Technologies: See our Cookie Policy for more information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, send order confirmations, and provide customer support
• Communication: To respond to your inquiries, send you updates about your orders, and provide customer service
• Marketing: To send you promotional communications (with your consent) about our products, special offers, and new releases
• Website Improvement: To analyze how our website is used, improve user experience, and optimize our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Fraud Prevention: To detect, prevent, and address fraud, security issues, and other illegal activities

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, email delivery, and website hosting. These providers are contractually obligated to protect your information.
• Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases, and general Shopify application.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities
• With Your Consent: We may share your information with your explicit consent or at your direction

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your payment information is processed securely through Shopify's payment processors, which are PCI DSS compliant.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to certain exceptions
• Opt-Out: You can opt-out of marketing communications by clicking the unsubscribe link in our emails or contacting us directly
• Data Portability: You may request a copy of your data in a portable format
• Objection: You can object to certain processing of your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our website, you consent to the transfer of your information to these countries.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

PIVOT 1.0
Email: privacy@pivot1-0.com
Website: pivot1-0.myshopify.com